811 Ticket Management Software for Citywide Use

The City of Ocala is seeking sealed electronic proposals for Request for Proposals ELE/270009 to provide a fully functional, secure, and scalable 811 ticket management software for citywide utility locate services. The scope requires providing all necessary labor, licensing, configuration, implementation, training, and ongoing support offsite, as well as features covering ticket intake, GIS and mapping integration, utility workflows, mobile field operations, reporting, and hosting. Eligibility is limited to USA organizations (onshore) that are registered vendors in the ProRFx e-procurement portal. Proposers must submit proposals electronically through https://www.bidocala.com by November 6, 2026, at 2:00 p.m. EST, and all questions must be submitted via email to Caley Conard at [email protected] or through the portal by November 3, 2026, at 5:00 p.m. EST. Proposals are limited to 40 pages (excluding required forms, covers, and attachments) and must be organized with specific tabs including a Transmittal Letter, Project Approach, and a Price Proposal. The City will evaluate proposals based on a best value approach that emphasizes qualifications, quality, service, safety, security, and cost considerations over price.