Cloud based Aqua Adventure Waterpark Ticketing and Point of Sale System

CaliforniaCalifornia, USADue Thursday, November 5, 2026

Client: California
RFP Number: SW-120802
Posted: 10/16/2026
Category: Software, System and Application
Budget: Looking for Proposals
NAICS: —
Set-aside: —
Contact: —

Description

AI Generated

The City requires a modern, cloud-based ticketing and Point of Sale (POS) system for the Aqua Adventure Waterpark to manage high-volume seasonal operations. The requested scope includes online and on-site ticket sales, season passes, Apple/Google Wallet digital passes, cabana rentals, field trip invoicing, retail/food POS, marketing tools, access control, and robust financial reporting compatible with City financial processes. Eligibility is restricted to onshore USA organizations, and the vendor must perform all work offsite at their own office premises. Applicants must submit all questions no later than October 23, 2026. The buyer is currently seeking proposals to determine the budget, but the text does not state the evaluation criteria, contract term, or submission method.

Key solicitation details

AI-extracted from RFP 27-007 Aqua Adventure Waterpark Ticketing and Point of Sale System.pdf. Confirm against the original documents before bidding.

The City of Fremont is seeking proposals for a cloud-based ticketing and Point of Sale (POS) system for the Aqua Adventure Waterpark. The system must support admissions, season passes, reservations, cabana rentals, point-of-sale operations, and financial reporting. Bidding is open to onshore USA organizations.

Issued by: CITY OF FREMONT
Questions submitted by: October 23, 2026 by 2:00 pm
Responses to Questions: October 28, 2026
Proposals due to City: November 05, 2026 by 2:00 pm
Anticipated award: approximately December 2026
How to submit: Electronic via the agency portal
Submission details: Submitted via www.bidnetdirect.com//cityoffremont as a SINGLE PDF document containing a cover letter and four exhibits (Scope of Services, Billing Rates, Statement of Qualifications, and Terms of Service Agreement), clearly marked PROPOSAL FOR RFP 27-007 Aqua Adventure Waterpark Ticketing and Point of Sale System.
Place of performance: Offsite / Vendor office premises
Insurance and bonding: Insurance provisions and minimum levels as specified in Exhibit D of the agreement, requiring certificates and endorsements prior to commencing services.
Funding: Fremont Municipal Code Chapter 5.30 minimum wage requirements

How proposals are evaluated

Cost effectiveness
User experience for both customers and staff

Scope of work

Season passes and memberships creation, sale, renewal, and management
Online and on-site ticket sales and entry management via barcode/QR scanning
Digital tickets and passes supporting Apple/Google Wallet
Cabana rentals with customizable time slots
Field trip reservations, group management, and invoicing
POS system assessment, recommendation, and operational support
Customer account management, CRM capabilities, and marketing tools
Financial management, reporting, and integration with Tyler Munis

Minimum qualifications

Onshore (USA organization Only)
Duly licensed, certified, and possess all permits and approvals legally required
Current PCI DSS compliance

Documents to include with the bid

Cover Letter signed by authorized representative
Proposal Exhibit A: Scope of Services
Proposal Exhibit B: Billing Rates / Schedule of Billing Rates
Proposal Exhibit C: Statement of Qualifications
Proposal Exhibit D: Terms of Proposed Service Agreement
Insurance Certificate or Letter of Intent to Provide Insurance
Signed Non-Collusion / Conflict of Interest Certification (Page 9)
Attestation of Compliance (AOC) for PCI DSS
Completed Security and Privacy Response
Company overview and relevant experience in municipal or recreation-based ticketing

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

1 available fileDocuments checked Oct 16, 2026

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