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Information Technology Support Services

Baltimore, MarylandMaryland, USADue Thursday, October 22, 2026
Client
Baltimore, Maryland
RFP Number
ITES-11175
Posted
10/16/2026
Category
IT Services (Computer Maintenance and Technical Services)
Budget
Looking for Proposal
NAICS
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Set-aside
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Contact
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Description

AI Generated

The government authority in Baltimore, MD needs a contractor to provide enterprise-wide information technology support services through a multiple-award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract. The contractor must supply qualified personnel, tools, and resources to sustain, modernize, secure, and optimize enterprise systems across the full lifecycle of software engineering, system integration, cybersecurity, fraud prevention analytics, and emerging technologies like Generative AI. Only onshore USA entities are eligible to bid, and the work must be performed offsite. The contract period will be for one year. Vendors must submit proposals digitally via email or online, though the source text does not state specific submission or question deadlines.

Key solicitation details

AI-extracted from Attachment 1 - Statement of Work (SOW).docx. Confirm against the original documents before bidding.

The buyer is acquiring Information Technology Support Services (ITSSC 3) via an enterprise-wide, multiple-award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract to sustain, modernize, secure, and optimize enterprise systems. Work includes software engineering, infrastructure management, cybersecurity, fraud prevention analytics, and emerging technologies like Generative AI. Eligibility requires onshore performance (USA only).

Issued by
Social Security Administration
How to submit
Digitally via Email or Online
Contract term
Base period of 1 year plus 9 option years starting on the day of award
Place of performance
Offsite / Agency locations within the United States

Scope of work

  • Software engineering, integration, and management support
  • Architectural and infrastructure support
  • Cybersecurity and fraud prevention and analytics
  • Generative AI, emerging technologies, and technological convergence
  • Artificial Intelligence-as-a-Service (AIaaS) capabilities
  • Help Desk, Service Desk, and end-user support services
  • Network engineering, telecommunications, and call center systems support
  • Database and data administration services

Minimum qualifications

  • Work must be performed onshore within the United States (USA Only)
  • Contractor and subcontractor personnel must respond to requests for virtual meetings, conference calls, or technical assistance within 2 hours
  • 3-5 years DBA or data analytics experience for Lead Database Administrator/Analyst
  • 3-8 years cloud engineering/design experience for Lead Cloud Architect/Cloud Engineer
  • Server+, RHCSA, VCP, Azure Admin, or AWS SysOps Administrator certifications for Lead Infrastructure/Network Engineer

Documents to include with the bid

  • Form SSA-222 (Information Security and Privacy Awareness Training certification)
  • Monthly Electronic Technical Progress Report (eTPR)
  • Monthly Contract Summary Report / Invoice
  • Monthly Financial Planning Report
  • Socio-Economic Report
  • Confidentiality and non-disclosure agreements

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Document check

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4 available filesDocuments checked

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