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VA Loan Servicing

Federal · Department of Veterans AffairsDue Tuesday, October 27, 2026
Client
Department of Veterans Affairs
RFP Number
—
Posted
10/16/2026
Category
US Federal
Budget
—
NAICS
522390
Set-aside
No Set aside used
Contact
Won Chae
Email
Won.Chae@va.gov

Description

AI Generated

The Department of Veterans Affairs issued a draft solicitation seeking VA loan servicing under a contemplated firm-fixed-price contract. Interested parties must review the draft solicitation and submit questions prior to the due date and time identified in Box 20 of the SF1449. The agency will release the formal solicitation at a later date. To evaluate proposals, the Government will perform a price analysis to determine if the proposed price is fair and reasonable, and no award will be made if it is not. The price evaluation will include the total price for all options, including potential extensions under FAR 52.217-8, added to the basic requirement. Offerors must maintain an active registration in the System for Award Management to report administrative proceedings.

Key solicitation details

AI-extracted from 36C10X27R0002 DRAFT SOLICITATION.docx. Confirm against the original documents before bidding.

This draft solicitation is issued by the Department of Veterans Affairs for VA Loan Servicing support services. The acquisition is unrestricted under NAICS code 522390 with a size standard of $28.5 Million.

Issued by
Strategic Acquisition Center - Frederick, Department of Veterans Affairs
Questions due
October 27, 2026, by 13:00pm EST
Proposals due
TBD
How to submit
Not explicitly stated
Submission details
Questions and proposals shall be submitted in accordance with Section E.1 Instructions to Offerors no later than specified dates.
Place of performance
All VA sensitive data must remain within the U.S. and its territories.

How proposals are evaluated

Operational Capability (Phase I)Pass/Fail
Technical Approach / Corporate Experience, DPMP, Key Personnel, QASP Matrix (Phase II)
Demonstration of Loan Servicing System (Phase III)
Past Performance (Phase IV)
Veterans' Preference (Phase IV)
Price (Phase IV)

Scope of work

  • Loan servicing and loan origination support
  • Default resolution services
  • Public-facing portal for borrowers to view account details and make payments
  • Servicing interface with reporting capabilities and multi-layered dashboard
  • Financial and legal services support

Minimum qualifications

  • Active registration in SAM.gov
  • Authorization to operate in all 50 states and U.S. Territories (e.g., NMLS certification or equivalent state licenses)
  • Written certification confirming no offshoring of data, portfolio management, or customer service activities
  • Access to at least $50 million in corporate funds or an established line of credit from a credible financial institution

Documents to include with the bid

  • Draft Project Management Plan (DPMP)
  • Resume for Key Personnel Program Manager (max 2 pages)
  • Signed letter of commitment for Key Personnel (if not currently employed)
  • Quality Control Plan / QASP Matrix
  • Attachment A: Past Performance References
  • Attachment B: Past Performance Questionnaire (if applicable)
  • Attachment C: Limitation on Subcontracting - Certificate of Compliance for Services
  • Attachment D: Pricing Proposal Spreadsheet
  • Subcontracting Plan (for other than small businesses)
  • Signed SF 1449 and Amendments (SF 30s)

Official SAM.gov notice

Solicitation number
36C10X27R0002
Agency
Department of Veterans Affairs
Buying office
SAC Frederick (36C10X)
Notice type
Presolicitation
Responses due
Oct 27, 2026, 1:00 PM ET
Posted on SAM.gov
Oct 13, 2026
NAICS
522390 · Other Activities Related to Credit Intermediation
Product/service code
R710
Set-aside
No Set aside used
Contracting contact
Won Chae
Won.Chae@va.gov
Additional contact
Shawn Johnson
Shawn.Johnson6@va.gov
Read the official notice description

This is a draft solicitation for the VA Loan Servicing. This is NOT the formal solicitation. Please review the draft solicitation and submit questions prior to the due date and time identified in Box 20 of the SF1449. The formal solicitation will be released at a later date which is to be determined.

Source: SAM.gov contract opportunities data (U.S. federal public data).

Incumbent

Likely prior awards for this requirement

Likely match

Awarded by the same buying office (36C10X) with descriptions matching "loan servicing". The notice does not name its current contract, so confirm before relying on it.

Vendor and awardValueEnds
PNC BANK, NATIONAL ASSOCIATION36C10X18C0062 · MULTIFAMILY LOAN GUARANTEE PROGRAM FOR HOMELESS VETERANS SERVICE PERMANENT AND COMBINATION$77,136Sep 30, 2023

Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

6 available filesDocuments checked

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