Voice Over Internet Protocol (VoIP) Phone Services

The Newburgh Enlarged City School District requires a vendor to provide Voice over Internet Protocol (VoIP) phone services offsite for its telecommunications infrastructure. The scope includes high-reliability SIP trunking with 99.999% reliability, dynamic call capacity, DID hosting for 5,776 district DIDs, E911 services, PSTN connectivity, 24/7 technical support, direct media delivery, and technical training for Cisco Unified Communications gateways integrations. Eligibility is restricted to onshore USA organizations possessing all required federal and state qualifications, certifications, and licenses. Submissions are evaluated based on cost of services (30%) and prior experience and familiarity with similar school districts (10%). Proposals must be submitted in three parts, providing four original paper copies and one copy on a vendor-provided thumb drive to the Purchasing Agent by mail, courier, or hand delivery by November 20, 2026, at 2:00 PM. Questions must be submitted by October 30, 2026. The initial contract term is approximately seven months, commencing November 25, 2026, with options to extend upon mutual agreement. Proposers must break out costs using itemized rates for monthly DID hosting, inbound, outbound, toll-free, and E911 line pricing. Offered prices must remain firm for the contract duration, and valid for 120 days from the submission deadline.