RFI for Tickets and Citations Management Solution
- Client
- Washington Metropolitan Area Transit Authority
- Solicitation No.
- 0000010967
- Posted
- 10/21/2026
- Category
- Software, System and Application
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe buyer seeks a vendor to provide a comprehensive tickets and citations management solution that delivers operational, administrative, technical, and process-support services for its Tickets and Citations Management Application system. The requested scope includes managing the full citation lifecycle, toll violation processing, digitizing notices, identifying drivers and vehicles, badge-in compliance monitoring, payment coordination, reporting, and reducing operational backlogs. Only onshore USA organizations are eligible to submit responses for this offsite opportunity. Vendors must submit their responses digitally via email or online, and all questions regarding the request for information must be submitted no later than October 28, 2026.
Key solicitation details
AI-extracted from SHARE_RFQ0005542_0.pdf. Confirm against the original documents before bidding.
The Washington Metropolitan Area Transit Authority is seeking information from qualified vendors regarding available service models, staffing approaches, operational capabilities, and pricing for ticket and citation management support services. The Authority seeks to assess market availability for complete lifecycle management of ticketing and citation processes. Companies currently performing similar services in North America are invited to respond.
- Issued by
- Washington Metropolitan Area Transit Authority
- Date Issued
- Oct 19, 2026 01:07 PM
- Questions Due
- 10/28/2026
- Questions Due
- October 14, 2026, 3:00 PM EDT
- Due Date/Time
- Nov 11, 2026 02:00 PM
- Responses Due
- on or before November 4, 2026, 2:00 PM EDT
- How to submit
- Submission details
- Submitted by email to Rufus Lassiter at [email protected] in electronic PDF format with RFI0000010966 in the email subject line.
- Place of performance
- Offsite
Scope of work
- TCMA system administration and support
- Citation and toll violation intake
- Vehicle, department, and driver identification
- Badge-in compliance monitoring
- Citation routing and stakeholder follow-up
- MPR payment coordination
- Receipt validation, reconciliation, and closeout
- Reporting, dashboards, and analytics
Minimum qualifications
- Companies that currently have expertise and full capabilities in providing complete ticket and citation management support
- Currently performing similar services in North America
- Register in the WMATA Vendor Registration System
Documents to include with the bid
- Capability statement of experience providing similar solutions to transit agencies
- Statement signed under corporate seal indicating understanding of RFI requirements
- Written response to RFI questions
- Description of proposed service model
- Staffing recommendations
- General pricing model
- Relevant client references or case studies
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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