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Cloud-Based ITSM, IT Asset Management, and SaaS License Management Software Solution

Alabama Community College SystemAlabama, USADue Thursday, November 5, 2026
Client
Alabama Community College System
Solicitation No.
RFP2027-0001-ACCS
Posted
10/22/2026
Category
Software, System and Application
Budget
Looking for Proposals
NAICS
—
Set-aside
—
Contact
—

Description

AI Generated

The buyer requires a comprehensive, cloud-based IT service management and ticketing software solution that includes hardware, software, and SaaS license management. The selected vendor must provide the software platform, integration and extensibility capabilities, professional implementation services, thorough training, and ongoing support. Only USA-based organizations are eligible to submit proposals for this opportunity. The vendor will perform all required work offsite. Interested applicants must submit proposals to be considered for this project. The provided text does not state the submission deadlines, question deadlines, evaluation criteria, contract term, or specific budget details.

Key solicitation details

AI-extracted from RFP2027-0001-ACCS_ITSM_RFP-final.pdf. Confirm against the original documents before bidding.

The Alabama Community College System is seeking proposals from qualified companies to provide a comprehensive IT service management and ticketing software solution, inclusive of hardware, software, and SaaS license management. The contract includes professional implementation services, training, and support. Qualified vendors capable of providing a cloud-based solution and required implementation services are eligible to bid.

Issued by
Alabama Community College System
RFP Issue Date
Wednesday, October 21, 2026
Questions due
Thursday, October 29, 2026, at 2:00 p.m. Central Standard Time
Deadline for Receipt of Proposals
Thursday, November 5, 2026, at 2:00 p.m. Central Standard Time
How to submit
Regular mail, postal service, express or courier delivery
Submission details
Submit an original hard copy and one exact digital copy on a USB drive in a sealed envelope or package clearly identifying the vendor name, RFP2027-0001-ACCS, and Deadline to Respond. Deliver to Fiscal Office at physical or mailing address. Financial information must be in a separate sealed envelope within the submittal.
Contract term
Initial term of one (1) year or three (3) years at the election of ACCS, with total term including renewals and extensions not to exceed five (5) years.
Place of performance
Performance of work will be Offsite; System data must be stored and processed within the continental United States.
Insurance and bonding
Commercial general liability, automobile liability, professional liability, and cyber liability insurance in amounts acceptable to ACCS, naming the Alabama Community College System as an additional insured.

How proposals are evaluated

Functional fit with the requirements of Section III30%
Evaluated total cost of ownership for the 1 year and 3 year terms25%
Implementation plan, methodology, schedule, and team qualifications20%
Vendor qualifications, higher education experience, and client references15%
Technical, security, and accessibility compliance10%

Scope of work

  • IT Service Management platform with incident, problem, change, request, and knowledge management
  • Configuration Management Database (CMDB) and Service Level Management capabilities
  • Self-Service Portal with AI assistant functionality
  • Hardware and software asset lifecycle tracking and inventory data import from existing tools
  • SaaS license management for tracking subscriptions, usage, and cost optimization
  • Professional implementation services for ITSM replacement, including design and build of 15 service catalog items
  • Data migration, testing, and system integration configuration
  • Training and ongoing support services

Minimum qualifications

  • Demonstrated experience and competence in designing, implementing, and supporting ITSM, hardware/software asset management, and SaaS license management
  • Dedicated resources assigned to the project
  • Current client references, preferably from higher education institutions or public sector agencies
  • Audited financial statements or balance sheet and profit/loss statement for past three years
  • Enrollment in the E-Verify program (for vendors employing personnel in Alabama)
  • Ability to comply with WCAG 2.1 Level AA and Title II of the ADA/Section 504

Documents to include with the bid

  • Signed original proposal and one exact digital copy on USB drive
  • Acknowledgement of RFP addenda
  • Financial statements (audited financial statements or balance sheet/profit and loss statement for past 3 years)
  • Detailed pricing response for 1-year and 3-year terms using Pricing Summary Table and supporting itemized details
  • Voluntary Product Accessibility Template (VPAT)
  • Most recent two Type II SOC reports
  • Client references list
  • Notarized State of Alabama Vendor Disclosure Statement (within 30 days of award notification)
  • Alabama Immigration Law Compliance documents
  • IRS Form W-9

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