Communications, Customer Experience and Branding Services Roster
- Client
- The Corporation of the Town of Milton
- Solicitation No.
- 26-366
- Posted
- 10/23/2026
- Category
- Marketing and Branding
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe buyer requires a roster of qualified professionals to provide communications, customer experience, and branding services on an as-needed basis. The scope includes communications planning and support, customer experience journey mapping, service design and strategy, and creative marketing campaigns across public relations, customer experience design, and brand marketing. Performance of the work will occur offsite. Only Canada-based organizations are eligible to bid. Applicants must submit proposals digitally via email or online, and all questions must be submitted no later than November 9, 2026.
Key solicitation details
AI-extracted from RFP 26-366.pdf. Confirm against the original documents before bidding.
The Corporation of the Town of Milton is issuing this Request for Proposal to select experienced and qualified suppliers to create a consulting roster for communications, customer experience, and branding services. The roster will support the Town's team on an as-needed basis. The solicitation is open to all qualified suppliers.
- Issued by
- The Corporation of the Town of Milton
- Question Deadline
- Monday November 9, 2026, at 12:00pm
- Submission Deadline
- Monday November 16, 2026, at 11:00am
- RFP Award Notification
- Week of January 4, 2027
- How to submit
- Electronic via the Bidding System
- Submission details
- Submitted electronically via the Bids&Tenders platform at https://milton.bidsandtenders.ca/Module/Tenders/en by the Submission Deadline.
- Contract term
- Three (3) years
- Insurance and bonding
- Comprehensive general liability not less than $5,000,000; Non-Owned Automobile Liability not less than $2,000,000; Automobile Liability covering owned/leased vehicles not less than $2,000,000; Professional Liability insurance covering the work.
How proposals are evaluated
| Description of Firm, Project Team and Structure | 5 |
| Project Team Experience and References | 20 |
| Understanding of the Disciplines | 10 |
| Assignment Approach, Methodology, Tasks and Deliverables | 20 |
| Project Scheduling | 15 |
| Proposal Costs | 30 |
Scope of work
- Communications planning and support
- Customer experience journey mapping
- Service design and strategy
- Development and execution of creative communications and marketing campaigns
- Communications and Public Relations services
- Customer Experience and Design services (CX, UI, UX)
- Brand, Creative and Marketing services
- Provision of cost estimates and digital copies of all contracted work
Minimum qualifications
- Project Manager must have a minimum of five (5) years of experience with similar scope
- Demonstrated ability, experience, capital, and security to execute the proposed work
- Valid Workplace Safety and Insurance Board Clearance Certificate or proof of exempt status
Documents to include with the bid
- Form of Bid - Schedule of Prices and Summary Table
- Form of Bid - Declaration
- Item 1 - Description of the Firm, Project Team and Structure
- Item 2 - Project Team Experience and References
- Item 3 - Understanding of the Project
- Item 4 - Assignment Approach, Methodology, Tasks and Deliverables
- Item 5 - Project Scheduling
- Item 6 - Proposal Cost
- Resumes for each team member (maximum 1 page each)
- Three (3) similar assignments equal to the outlined scope
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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