Virtual Mailroom Solutions for Document Imaging, Categorization, and Routing Services

The Los Angeles County Employees Retirement Association (LACERA) seeks proposals from qualified USA-based firms with a local processing facility to provide virtual mailroom solutions. The selected vendor must deliver document imaging, categorization, and a comprehensive routing system to process physical mail and digital submissions from email, eFax, and an online portal. Scope of work includes USPS mail pickup in Pasadena, scanning, OCR application, indexing, role-based routing, metadata capture, quality control, audit trails, and returning exempt physical originals. Perform work offsite. Eligible onshore vendors must certify minimum qualifications and comply with specified IT security controls and insurance requirements. Applicants must submit a cover page checklist, minimum qualifications certification, proposal strategy, completed questionnaire, and DEI questionnaire. Submissions are accepted digitally via email or online, and proposals must remain valid for at least 180 days. Submit all questions by November 6, 2026. LACERA evaluates proposals using a best-value standard based on qualifications, experience, technical approach, team, security posture, and fees.