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Great Rivers Greenway RFP for Kiener Plaza Host and Ambassador Program Services

Great Rivers GreenwayMissouri, USADue Friday, November 6, 2026
Client
Great Rivers Greenway
Solicitation No.
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Posted
10/24/2026
Category
Professional, Consulting, Administrative or Management Support Services
Budget
Looking for Proposals
NAICS
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Set-aside
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Contact
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Description

AI Generated

Great Rivers Greenway is seeking proposals from USA organizations to provide a hospitality-focused Host/Ambassador Program at Kiener Plaza in St. Louis, Missouri. The selected vendor will replace existing park security guards to provide ambassador staffing, supervision, training, reporting, quality assurance, visitor hospitality, wayfinding, park monitoring, hazard reporting, event support, and community engagement. Services require one individual on duty daily from approximately 6:00 AM to 10:00 PM for the 2027 calendar year, with potential renewal options through 2030. Applicants must submit references for three comparable experiences, explicit scope or contract exceptions, and a pricing proposal detailing hourly rates by position and optional renewal escalation. Required submissions also include E-Verify and Anti-Discrimination Against Israel Act affidavits, alongside proof of comprehensive general liability, automobile, and property insurance naming the district as an additional insured. Questions must be emailed to Ben Grossman by October 22, 2026, at 5:00 PM CST, and final proposals are due by November 6, 2026, at 10:00 AM CST. Proposals will be evaluated based on program approach (25%), experience (20%), training/uniforms/QA (15%), capacity (15%), cost (15%), and reporting (10%).

Key solicitation details

AI-extracted from Kiener_Plaza_Host_Ambassador_RFP-2026.pdf. Confirm against the original documents before bidding.

Great Rivers Greenway is seeking proposals for hospitality-focused Host/Ambassador Program services at Kiener Plaza. The selected firm will provide ambassador staffing, supervision, training, reporting, quality assurance, and program administration. The scope replaces existing park security guards with a service-first hospitality model for the 2027 calendar year.

Issued by
Great Rivers Greenway
Onsite Meeting
9:00 AM CST, October 14, 2026
Questions Due
October 22, 2026, 5:00 PM prevailing Central Time
Responses Issued
October 29, 2026, 5:00 PM prevailing Central Time
Proposal Due Date
November 6, 2026 10:00 AM CST
Interviews Scheduled If Needed
Week of November 9 & 16, 2026
Board of Directors Meeting
December 8, 2026
Anticipated Contract Beginning Date
January 1, 2027
How to submit
Electronic via PDF upload or physical submittal
Submission details
Submittals may be made by uploading in PDF at Great Rivers Greenway or delivered to Ben Grossman at 3745 Foundry Way Suite 253, St. Louis, MO 63110.
Contract term
One-year initial term (2027) with up to three (3) one-year renewal options (2028, 2029 & 2030).
Place of performance
Kiener Plaza, St. Louis, MO
Insurance and bonding
Comprehensive general liability, automobile liability, and property liability insurance with limits of $3,000,000 per occurrence prior to execution. Worker's Compensation Insurance if required by law.

How proposals are evaluated

Program Approach25%
Experience20%
Training/Uniforms/QA15%
Capacity15%
Cost15%
Reporting10%

Scope of work

  • Visitor hospitality and wayfinding
  • Park monitoring and hazard reporting
  • Facilities upkeep, litter collection, and sanitary work
  • Event support including setup and breakdown
  • Community engagement and positive rule compliance education
  • Coordination with police, social service, and operations partners
  • Minor snow and ice support around the visitor center
  • Program management, supervision, and daily electronic reporting

Minimum qualifications

  • Organizational experience providing ambassador, hospitality, public-space, visitor services or comparable staffing programs
  • Staff age 18+
  • Staff high school diploma/GED
  • First Aid/CPR/AED certification (or obtained within first month)

Documents to include with the bid

  • Vendor name, address, organizational qualifications, and relevant experience
  • Proposed program approach and staffing plan
  • Pricing proposal including hourly rates and total annual not-to-exceed amount
  • Attachment A - Uniform Samples
  • Attachment B - Training Curriculum
  • Attachment C - Sample Monthly Report
  • Attachment D - Exceptions to Scope of Work and/or Contract Language
  • Attachment E - References from three relevant work experiences
  • Exhibit E - E-Verify Affidavit of Compliance
  • Exhibit G - Affidavit of Compliance with Anti-Discrimination Against Israel Act

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