Cloud-Based Case Management Software for Hidalgo County Community Service Agency

Hidalgo County is seeking proposals through RFP No. 26-0480-11-06-03-REBID for a cloud-based case management software solution for the Hidalgo County Community Service Agency. The selected vendor must provide, configure, implement, host, maintain, and support a scalable system that includes a client portal, application intake in English and Spanish, document management, and reporting capabilities. Work will be performed offsite, and the selected vendor must provide all necessary professional services and a minimum of 40 software licenses. Only onshore USA organizations are eligible to bid. Candidates should possess demonstrated experience serving governmental or human-services entities, Texas state agency experience, and familiarity with TDHCA reports for CEAP and CSBG programs. Interested vendors must submit all questions no later than October 29, 2026. The contract term is one year, and applicants must provide a budget proposal disclosing all associated fees.