Cloud-Based Paratransit Dispatch Software and Interactive Voice Response System

The City of Albany, Oregon, seeks proposals for a secure, cloud-based paratransit dispatch and interactive voice response system. The requested scope includes a solution for reservation, scheduling, routing, geocoding, real-time vehicle tracking, driver communications, reporting, client eligibility management, office staff user interfaces, an Android-compatible mobile app for drivers, and Web and telephone options for passengers. The contract term is five years, and the work will be performed offsite. Only USA-based organizations performing onshore work are eligible to bid. Interested vendors must submit their questions by November 18, 2026, and deliver their final proposals by November 24, 2026, at 2:00 p.m. Pacific Time. Applicants must include evidence of required insurance and completed submittal forms with their proposal.