Norwich Public Utilities ERP and Utility Billing Replacement System

Norwich Public Utilities requires a modern, browser-based Enterprise Resource Planning (ERP) and utility billing replacement system to eliminate manual recurring tasks. The scope covers accounts payable automation, fixed assets, grant management, business analytics, payroll with an employee self-service portal, mobile billing applications, Esri GIS integration, and utility work order management. Performance of the work will be offsite. Only onshore USA organizations are eligible to bid. Proposals must be submitted digitally via email or online, and all questions are due by November 13, 2026. Applicants must provide an executive summary, technical responses, an itemized pricing breakdown, a complete implementation schedule with staffing details, contract documents, a signed non-collusion verification, and proof of meeting specified insurance minimums.