Transit Management Services

The Cape Ann Transportation Authority in Gloucester, Massachusetts is seeking transit management services for the efficient operation of both its fixed route and demand response transit systems. The agency needs a contractor to manage public transportation services, related support vehicles, equipment, and facilities. This partner will solve the problem of operational oversight by developing training and safety programs for all personnel within both transit systems. The scope of work covers supervising and dispatching fixed route and demand response operations, which includes managing demand response trip reservations. The selected operator must monitor ridership statistics, plan routes, and oversee overall system performance. Responsibilities also include managing customer relations, responding to complaints, and providing transit information via telephone. Only organizations based onshore in the United States are eligible to bid on this opportunity. The agency has not disclosed a specific budget and is looking for cost proposals from interested bidders. The procurement schedule includes a pre-proposal meeting on July 24, 2026, and the agency requires all questions to be submitted no later than August 7, 2026.