Lottery Central Monitoring and Control System

The Maryland government authority is seeking a comprehensive lottery central monitoring and control system, which includes full installation, implementation, operation, maintenance, and all associated services. The agency requires the selected vendor to install terminals, supplemental hardware, and connections at various retailer sites. This initiative aims to establish a fast, reliable, and intuitive system for both clerk-operated and self-service terminals. The system must feature simple and straightforward paper replacement procedures to ensure ease of use. The agency requires clerk terminals to include a Korean language option, and self-service terminals may need the functionality to display player instructions in Spanish or other languages. Additionally, all self-service terminals and customer interfaces must comply with the Americans with Disabilities Act. Eligible bidders must be onshore organizations based in the United States. The agency expects the performance of the work to take place offsite. The authority is currently looking for proposals to determine the budget and has not specified key dates in the initial request.