Mortgage Loan Services

The County of Volusia is seeking mortgage loan services. The agency requires assistance with new loan set-up, monthly servicing, collections, loan modifications and payoffs, bankruptcy tracking and reporting, foreclosure coordination and oversight, and record maintenance. The problem the agency is trying to solve is the need for comprehensive management of its mortgage loan portfolio. The scope of work includes setting up individual loan accounts for new and existing borrowers within two weeks, providing borrowers with a welcome letter and payment schedule. The contractor will maintain accurate borrower accounts, properly apply all collected sums, and deposit payments into an FDIC-insured institution in the name of the County of Volusia. The contractor must be able to service loans from multiple funding sources and account for them separately, including Community Development Block Grant, HOME Investment Partnerships Program, and State Housing Initiatives Partnership funds. Automatic payment and pay-by-phone options must be available to borrowers. The contractor will provide delinquency and default monitoring, inspecting and promptly notifying the County of any defaults. This includes reporting payment delinquencies of thirty days or more, vacancy, changes in ownership, additional encumbrances, loss or damage to property, borrower misuse of mortgaged property, and other violations of loan documents. The contractor will also report loans to at least three credit bureaus and respond to disputed credit reports. The contractor shall take all customary, appropriate, and legal action to collect loans when due on a monthly basis. Eligibility requires the organization to be onshore, meaning a USA organization only. All work will be performed offsite, at the vendor's office premises. Bidders must submit all questions by August 5, 2026. The response deadline for proposals is August 19, 2026, at 3:01 pm. The agency is looking for proposals and has provided a fee schedule for mortgage loan services, which is inclusive of all fees. Bidders must also complete and return the Section 3 Business Concern Certification with their bid submission.