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Paratransit, Demand Accessible, and Fixed Route Shuttle Operation and Maintenance Services

San Rafael, CaliforniaCalifornia, USADue Friday, November 6, 2026
Client
San Rafael, California
RFP Number
TRANSPORT-11708
Posted
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Category
Transportation Services
Budget
Looking for Proposals
NAICS
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Set-aside
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Contact
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Description

AI Generated

The government authority in San Rafael, CA, requires operation and maintenance services for paratransit, demand accessible, and fixed route shuttle programs. The selected vendor will manage and operate these services, including a call center that handles trip booking, new rider intake, and passenger information. The call center operates seven days a week from 8:00 am to 5:00 pm PST, requiring English and Spanish speaking representatives and on-demand translation services. The vendor will also be responsible for farebox revenue collection and reporting operational data. Eligibility is limited to onshore US organizations. Proposals are requested, and questions must be submitted by September 4, 2026.

Key solicitation details

AI-extracted from 1-01 PC202611 RFP Document.pdf, 4-02 Attachment A01 - Scope of Services.pdf. Confirm against the original documents before bidding.

Marin County Transit District invites proposals to manage and operate select Marin Access paratransit and mobility service programs, the Marin Access Call Center, and select Marin Transit fixed route shuttle routes. The contractor will be responsible for operations, vehicle maintenance, scheduling, customer service, and dispatching responsibilities in Marin County, California. Qualified consulting firms organized in the USA with experience delivering fixed route and demand re…

Issued by
Marin County Transit District
Date Issued
August 3, 2026
Site Visit / Pre-Proposal Meeting
August 21, 2026, from 10:00 AM to 12:00 PM PDT
Pre-Proposal meeting
August 21, 2026 at 1:30 PM PDT
Deadline to Submit Questions
September 4, 2026
Answers to Questions / Addenda Issued
October 5, 2026
Proposal Due Date
November 6, 2026
Interviews Conducted the Week(s) of
December 7, 2026
How to submit
Electronic via the Marin Transit procurement portal hosted by Bonfire
Submission details
Upload all files through https://marintransit.bonfirehub.com/portal. Proposal must not exceed 25 written 8-1/2 x 11 pages with minimum 12 pt font size.
Contract term
Four (4) year base term, three (3) one-year option years
Place of performance
Novato, CA and San Rafael, CA
Insurance and bonding
Selected Proposer will obtain and maintain for the duration of the contract the insurance policies and endorsements required as part of the Draft Services Contract.
Funding
Mixed funding, including local Marin County Measure A/AA, Measure B, and Federal FTA 5307/5310/5311

How proposals are evaluated

Understanding and Approach to the Project10
Overall Capabilities and Experience25
Experience Providing Paratransit and Demand Response Services15
Experience Providing Call Center Operation Services10
Experience Providing Fixed Route and Shuttle Services15
Cost Effectiveness25
Compliance with California Labor Code 107210%

Scope of work

  • Operation and maintenance of Marin Access paratransit services
  • Operation and maintenance of Marin Access demand-response services
  • Operation and maintenance of Marin Transit fixed-route shuttle services
  • Operation and staffing of the Marin Access Call Center
  • Service scheduling and dispatching
  • Collecting, reconciling, and depositing farebox revenue
  • Vehicle maintenance for Class B and C cutaway vehicles and Ford Transit vans

Minimum qualifications

  • Onshore (USA Organization Only)
  • Experience providing both fixed route and demand response services under one contract
  • Operator staffing with appropriate driver licenses and classifications

Documents to include with the bid

  • Cover Letter
  • Consultant Profile
  • Attachment C - Cost Proposal Sheet
  • Attachment D - California Levine Act Statement
  • Attachment E - Prime Firm and Subcontractor/Subconsultant/Supplier Report
  • Attachment F - Non-Collusion Affidavit
  • Attachment G - FTA Certification Forms
  • Attachment H - FTA Contract Provisions
  • Attachment I - Safety and Security Plan, Vehicle Maintenance Plan, Staffing Plan, Training Plan, Customer Service Plan, Supervision/Dispatch Plans, Cash Handling Plan, Work Plan and Schedule

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16 available filesDocuments checked

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