Paratransit, Demand Accessible, and Fixed Route Shuttle Operation and Maintenance Services

The government authority in San Rafael, CA, requires operation and maintenance services for paratransit, demand accessible, and fixed route shuttle programs. The selected vendor will manage and operate these services, including a call center that handles trip booking, new rider intake, and passenger information. The call center operates seven days a week from 8:00 am to 5:00 pm PST, requiring English and Spanish speaking representatives and on-demand translation services. The vendor will also be responsible for farebox revenue collection and reporting operational data. Eligibility is limited to onshore US organizations. Proposals are requested, and questions must be submitted by September 4, 2026.