24x7 Telephonic Quitline Service

The buyer requires a 24x7 telephonic Quitline service. The contractor will provide tobacco dependence counseling via telephone, chat, and text, utilizing a Computer Assisted Telephone Interview system. Services include hosting, managing, and securing data, including Personally Identifiable Information. The contractor must provision and maintain a toll-free telephone line with voice messaging, return calls within specified timeframes, and record unanswered calls. The service must accommodate multiple languages, including English, Spanish, French, Cantonese, Mandarin, Korean, Vietnamese, Russian, Greek, Amharic, Punjabi, and TTY, with access to translation services for other New Jersey resident languages. The contract period is three years. All questions are due by August 21, 2026. An optional pre-bid meeting is scheduled for August 13, 2026. Eligibility is restricted to onshore USA organizations only. The buyer is seeking proposals.