Next Generation-911 Call Handling Systems and Related Hardware, Software and Services

New Mexico, USADue Tuesday, October 6, 2026

Client: —
RFP Number: SW-118108
Posted: —
Category: Software, System and Application
Budget: Looking for proposal
NAICS: —
Set-aside: —
Contact: —

Description

AI Generated

The buyer seeks an onshore USA organization to supply Next Generation-911 call handling systems, hardware, software, and services. The contractor must design, install, configure, and maintain NG-911 systems that integrate with legacy, transitional, and i3 solutions, as well as existing CAD, RMS, and GIS datasets. Required offsite scope includes providing digital map development, Telecommunications Device for the Deaf/Teletypewriter accessibility, 24/7/365 remote monitoring, NIST-compliant cybersecurity, help desk support, post-warranty maintenance, project management, and agency training. The buyer requires vendors to submit proposals for the budget. Key dates include a pre-bid meeting on August 26, 2026, and a deadline for question submissions on September 3, 2026. The provided text omits specific evaluation criteria.

Key solicitation details

AI-extracted from 1430325-event.pdf. Confirm against the original documents before bidding.

The buyer is issuing a Request for Proposals (RFP) to establish a contract through competitive negotiations for Next Generation-911 (NG-911) call handling systems, along with related hardware, software, and services. The vendor will design, install, configure, and maintain systems that integrate with CAD, RMS, and GIS. Participation is restricted to USA organizations (Onshore).

Released: 8/13/2026, 9:00 AM MDT
Open: 8/13/2026, 9:01 AM MDT
Pre-bid meeting: August 26, 2026
Questions due: September 3, 2026
Proposals due: 9/15/2026, 3:00 PM MDT
Sealed Until: 9/15/2026, 3:00 PM MDT
How to submit: Sealed proposal
Place of performance: Offsite

Scope of work

Design, install, and configure NG-911 call handling systems, hardware, and software
Provide 24/7, 365 days remote monitoring, proactive management, and on-site support
Integrate system support and interfaces with CAD, RMS, GIS, and other required systems
Integrate existing GIS datasets and develop digital maps for real-time location identification
Deliver cybersecurity compliant with National Institute of Standards and Technology framework
Provide extensive training programs for agency personnel on operation and troubleshooting
Provide dedicated help desk for technical support, issue resolution, and incident reporting
Deliver post-warranty support, maintenance, repairs, and software updates adhering to SLAs

Minimum qualifications

Must be an Onshore (USA Organization Only) vendor
Must comply with Telecommunications Device for the Deaf/Teletypewriter accessibility standards
Cybersecurity must meet National Institute of Standards and Technology framework

Verify important details

Document check

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3 available filesDocuments checked Aug 25, 2026