24x7 Inbound Call Answering Service

The buyer requires a contractor to staff and operate a professional, bilingual 24/7 inbound call center providing courteous service in English and Spanish, including on weekends and holidays. The scope of work includes providing automated call responses, accurately collecting call data using structured fields, and storing data securely. Additionally, the contractor must make all call information accessible through a secure online portal, offer mobile-friendly access to reports, generate database queries, submit required agency reports within 24 hours of notification, and participate in periodic performance review meetings. Eligibility restricts participation strictly to onshore USA organizations, and all work will occur offsite. The buyer is currently seeking proposals and has not provided a specific budget amount. Bidders must submit all questions no later than August 25, 2026. Bidders may submit their responses digitally through email or online. The provided text omits specific evaluation criteria.