Fraud and Abuse Hotline Intake and Database Solution

The buyer requires a fraud and abuse hotline intake and database solution. The selected supplier must deliver continuous, 24/7/365 intake services through dedicated phone lines and a secure web reporting portal. Additionally, the supplier must provide a secure, user-friendly database platform to manage all reported incidents. Key technical requirements include integrating Single Sign-On (SSO) functionality, seamlessly integrating with the agency's current vendors, and securely migrating all existing hotline reports into the new database while maintaining data integrity and confidentiality. The buyer requires an onshore USA organization to perform the work offsite. The resulting contract will cover a three-year period. The buyer invites proposals for the budget and accepts digital submissions via email or online. Bidders must submit all questions no later than August 21, 2026.