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Inmate Telephone Service

AlabamaAlabama, USADue Wednesday, October 21, 2026
Client
Alabama
RFP Number
TELCOM-2976
Posted
—
Category
Telecommunication Services, Supplies, Components, Accessories or Related Equipments
Budget
Looking for Proposals
NAICS
—
Set-aside
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Contact
—

Description

AI Generated

The County buyer in Alabama requires a fully operational, flexible, secure, and reliable inmate telephone system to ensure lawful use and deliver critical services. The vendor must provide an offsite system capable of completing station-to-station, prepaid, debit, or automated collect calls from inmates. The requested scope includes simultaneously recording all inmate calls 24 hours a day, 7 days a week, and storing call recordings for the contract period plus ten years. The system must meet CJIS compliance on the administrative platform where officers and administrators access user analytics and monitoring. Only USA onshore organizations qualify for this one-year contract opportunity, and the buyer invites proposals to determine the budget. Bidders can submit responses digitally through email or online. Bidders must submit all questions by September 22, 2026, and attend a mandatory pre-bid conference scheduled for October 8, 2026.

Key solicitation details

AI-extracted from 527.pdf. Confirm against the original documents before bidding.

The County Commission of Baldwin County, Alabama, is seeking bids for the installation, service, and operation of inmate telephone and video visitation services for the Baldwin County Sheriff's Office. The project requires a turnkey, fully operational, secure system with investigative analytics, recording retention, and video visitation infrastructure. Bidding is open to eligible onshore US organizations.

Issued by
County Commission of Baldwin County, Alabama
Questions due
Tuesday, September 22, 2026, no later than 2:00 P.M., Central Daylight Time
Mandatory Pre-Bid Conference
Thursday, October 8, 2026, at 2:00 P.M., Central Daylight Time
Proposals due
October 21, 2026, at 1:00 P.M.
Bid opening
October 21, 2026, at 1:30 P.M.
How to submit
Sealed hard copy
Submission details
Submitted in a sealed envelope marked WG26-46 INMATE TELEPHONE & VIDEO VISITATION SERVICES to the Baldwin County Purchasing Office. Bid Guarantee and Bid Response Form must be original paperwork.
Contract term
One year
Place of performance
Baldwin County Corrections Center, 200 Hand Avenue, Bay Minette, AL
Insurance and bonding
Bid guarantee of 5% of proposed bid amount if over $10,000.00 (not to exceed $10,000.00). Performance bond required for the contract length. Combined single limit bodily injury and property damage liability insurance of not less than $1,000,000.00 naming County Commission and Sheriff's Office as additional insured. Workmen's Compensation Insurance.
Funding
Federal grant monies / 2 CFR 200 Code of Federal Regulations

Scope of work

  • Installation, service, and operation of an inmate telephone system
  • Installation, service, and operation of a video visitation system
  • Automated operator services in English, Spanish, and additional languages
  • Continuous 24/7 call recording and storage for the contract length plus 10 years
  • Voice biometric technology and covert target monitoring
  • Provision of 73 inmate visitation phone sets
  • Provision and maintenance of APC battery backup systems
  • Local processing and storage of video visitation recordings

Minimum qualifications

  • Onshore USA Organization Only
  • Licensed and permitted in accordance with Code of Alabama Title 10, Title 34, and Title 40
  • Proper certification of authority and Secretary of State registration to transact business in Alabama
  • Compliance with Alabama Immigration Law under Sections 31-13-9 (a) and (b)
  • Video Visitation System installed and functional in at least 25 facilities, with at least 5 scheduling and operating internet video visitations
  • Maintenance force personnel with at least 3 years experience in inmate telephone systems

Documents to include with the bid

  • Original signed Bid Response Form
  • Original Bid Guarantee (if bid exceeds $10,000.00)
  • Certification Regarding Lobbying form
  • Completed Schedule B (Proposed Pricing and Cost of Recovery Rate)
  • Current approved tariff schedules and predominant carrier schedule
  • Proof of proper certification of authority and registration number
  • Financing agreement copy and financing agency signature (if applicable)
  • Separate sheet listing exceptions labeled EXCEPTION(S) TO BID CONDITIONS AND SPECIFICATIONS (if applicable)

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