Next-Generation Voice Translator Solution and Managed Services

The buyer requires a contractor to provide a next-generation voice translator solution and managed services to support real-time, bilingual communication at clerk counters, public windows, self-help centers, and similar service points. The selected vendor must deliver a scalable, secure, commercial off-the-shelf platform offering real-time multilingual voice translation, automated speech recognition, speech-to-text transcription, text-to-speech, and chat-based interactions. The scope encompasses all necessary software, hardware, services, configuration, integration, testing, training, and ongoing support. Additionally, the solution must provide administrative controls, secure staff authentication, reporting, audit logging, usage data analytics, tablet or kiosk device support, and compliance with privacy, security, accessibility, retention, and confidentiality requirements. Eligibility is restricted to onshore USA organizations, and the contractor will perform the work offsite. The buyer is looking for proposals regarding the budget. Bidders must submit all questions no later than September 2, 2026. The buyer provided no specific evaluation criteria details.