AI Powered Chatbot Platform

The City requires an AI-powered chatbot platform for its public website to serve as an additional customer service channel, with an option to support internal employees in future phases. The requested scope includes providing conversational AI and knowledge management tools for non-technical staff, seamless escalation and context transfer to live 311 representatives, multi-channel access, and administrative dashboards with governance workflows. The platform must operate offsite from the vendor's premises, expand access to reliable information, lower 311 call volumes, and streamline service requests. Eligibility restricts participation strictly to USA onshore organizations. The buyer is currently looking for proposals to establish a budget, and the contract period will run for one year. Interested vendors must submit all questions no later than September 10, 2026.