RFI for Mobile Ticketing and Fare Validation Systems

The buyer seeks information from vendors regarding integrated mobile ticketing and fare validation systems to improve customer experience, streamline fare collection operations, strengthen security, and provide flexible administration capabilities. The requested scope includes mobile ticketing applications for iOS and Android, fare validation hardware and software, customer account management with secure authentication, partner portals, external loyalty program integrations, journey mapping, and self-service customer portals. Additionally, the buyer requires back-office management, administrative dashboards, revenue reporting, business intelligence, data warehousing, audit logging, and full agency data ownership. The buyer limits eligibility to onshore vendors located in the USA only, and the selected vendor will perform the work offsite. The contract period will span one year. Bidders must submit all questions no later than September 9, 2026. The buyer accepts digital responses via email or online, and the buyer is currently looking for proposal pricing to determine the budget.