Information Technology Service Management ServiceNow Software Implementation Services

The buyer requires a USA-based vendor to plan, design, configure, test, deploy, document, and transition a cloud-based ServiceNow ITSM solution offsite to replace Cherwell under a one-year contract. The scope includes managing schedules, logs, status reports, and workshops. The vendor must configure portal, incident, request, change, knowledge, catalog, routing, notification, reporting, access-control, environment, audit, identity, email-to-ticket, fulfillment, and service-level capabilities. Responsibilities also cover developing test plans, cutover strategies, readiness reviews, and production validation. The buyer invites proposals to establish the budget and accepts digital submissions via email or online. Only onshore USA organizations qualify for eligibility. Key dates include a pre-proposal conference on September 11, 2026, and a deadline for question submissions on September 14, 2026.