ServiceNow Software Managed Services

The buyer requires an onshore USA organization to provide ServiceNow software managed services offsite for a one-year contract period. The selected vendor must maintain the availability, reliability, security, and supportability of the ServiceNow ITSM environment. Requested scope includes resolving platform incidents, defects, and configuration issues; performing routine administration; supporting releases, upgrades, patches, testing, and documentation; implementing minor enhancements; tracking capacity; transferring knowledge; and supporting transitions. Additionally, the vendor must administer authorized users, access, workflows, catalogs, reports, dashboards, and supported applications while maintaining least-privilege access rules. The buyer seeks budget proposals and accepts digital responses via email or online. Key dates include a pre-proposal conference on September 11, 2026, and a final deadline for question submissions on September 14, 2026. The provided text states no further eligibility criteria or evaluation details.