Health Insurance Information, Counseling and Assistance Program Services

The buyer requires a United States-based vendor to provide health insurance information, counseling, and assistance program services for low-income, dual-eligible, and hard-to-reach beneficiaries in Albany, NY. The selected contractor must equip its counselors to deliver in-depth counseling and enrollment assistance on Medicare, Medicare Advantage, prescription drug coverage, Medicare Savings Plans, Low-Income Subsidy, EPIC, supplement insurance, consumer rights, and long-term care insurance. Counselors must also inform beneficiaries on plan selection, claim filing, appeal processes, Medicare rules, fraud, gaps, and preventive service outreach. The buyer requires the vendor to perform all work offsite at the vendor's own office premises. The contract covers a one-year period. Vendors must submit all questions no later than September 3, 2026. The buyer is currently looking for proposals and provides no specific budget amount, evaluation criteria, or additional eligibility requirements in the source text.