Customer Experience AI Chatbot Service

The buyer seeks a vendor to provide a customer experience AI chatbot service that delivers an Internal AI Agent Assistant solution. The vendor must provide professional services, software implementation, integration, configuration, training, and support to integrate the solution with the agency customer service platform. Scope requirements include streamlining post-call activities, improving operational efficiency, and executing Phase 1 read-only integrations with Genesys, SharePoint, and DenverWater.org, followed by Phase 2 Genesys write-back integrations. The contract spans one year, and work performance will occur offsite. Eligibility restricts bidders to onshore entities within the USA. Bidders must submit all questions by September 09, 2026. Bidders may submit responses digitally via email or online, and the buyer is looking for proposals regarding the budget.