RFI for Customer Satisfaction Survey Platform

The buyer requires a customer satisfaction survey platform that sends unique survey links via email or SMS/text and disables alternative links upon completion or cancellation. The requested scope includes custom survey creation, automated triggering, survey aggregation, confidentiality via survey codes, and complex scheduling based on variables, time zones, or customer rank. The platform must display survey metrics, recognize unique shipment identifiers to connect surveys to specific moves, capture survey metadata, and allow customized messaging. Eligible vendors must perform the work offsite and onshore within the United States. The buyer accepts digital responses submitted via email or online and is seeking proposal pricing to determine the budget. Key submission deadlines and specific evaluation criteria are not provided in the source text.