IT Managed Services

The government authority in Biloxi, MS needs a vendor to provide offsite IT managed services. The buyer requires server operating system monitoring, management, patch updates, user moves, adds, and changes, alongside near real-time equipment and event log monitoring. The scope includes routine business hours help desk support, remote diagnostics, and onsite reactive labor for hardware failures. The vendor must manage firewall and VPN platforms, full Microsoft 365 tenant administration, Exchange Online, OneDrive, SharePoint, and Teams. Required security measures encompass endpoint protection, advanced ransomware protection with continual threat monitoring, cloud-based email encryption, and dedicated third-party cloud-based email security featuring anti-spam, antivirus, and anti-phishing capabilities. Eligible vendors must be onshore USA organizations. The buyer accepts digital responses via email or online and requests proposals for the budget. Key dates include a pre-bid meeting on September 9, 2026, and a deadline for question submissions on September 16, 2026.