24x7 On Line Emergency Language Interpreter Services

The buyer requires 24x7 online emergency language interpreter services capable of interpreting 170 languages on demand, including holidays and weekends. To qualify, bidders must be an onshore USA organization. Bidders must demonstrate relevant experience serving high-volume 911 centers with annual call volumes comparable to Monmouth's 1,000,000 emergency calls and 130,000 non-emergent calls. Bidders must submit total annual call volumes for referenced 911 centers and a complete list of provided languages. The scope requires actual interpreters—not automated call managers—to answer initial emergency calls, with Spanish interpreters acting as the initial call representative 100% of the time. Systems must prohibit hold music or recorded messages, provide emergency surge capabilities, possess redundancy for service continuity, and re-establish lost connections. Upon request or subpoena, the vendor must deliver certified court transcriptions within 14 business days. The work involves onsite and offsite performance. The buyer is looking for proposals, but the text provides no evaluation criteria or key dates.