24x7 Toll free Quitline and Related Tobacco Cessation Services
- Client
- Department of Health and Social Services, Division of Public Health
- Solicitation No.
- HSS-27-007
- Posted
- —
- Category
- Call Center and Answering
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe buyer requires a vendor to provide a 24/7 telephone tobacco cessation Quitline for Delaware residents who are at least 13 years of age. The requested scope includes offering online coaching services between telephone counseling sessions to complement the phone support. Additionally, the vendor must provide translation services for Spanish-speaking residents and assistance for callers who speak other non-English languages. Only United States organizations are eligible to bid, and the vendor will perform all work offsite. The buyer expects a contract period of one year and seeks proposal budgets from vendors. Interested parties can submit responses digitally by email or online. Bidders must submit all questions no later than September 23, 2026.
Key solicitation details
AI-extracted from HSS27007-DEQUITLINE_rfp.pdf. Confirm against the original documents before bidding.
The Department of Health and Social Services, Division of Public Health is seeking professional services to operate the 24x7 Delaware Quitline and deliver related tobacco cessation services. The selected vendor will provide telephone and online counseling, translation services, and pharmaceutical cessation aids to Delaware residents aged 13 and older. Bidding is open to onshore USA organizations.
- Issued by
- Department of Health and Social Services, Division of Public Health
- Public Notice
- September 2, 2026
- Deadline for Questions
- September 23, 2026 at 3:00 PM EST
- Response to Questions Posted by
- October 21, 2026
- Deadline for Receipt of Proposals
- December 2, 2026 at 1:00 PM EDT
- Estimated Notification of Award
- January 7, 2027
- Estimated Project Start Date
- July 1, 2027
- How to submit
- Electronic via Euna Procurement (formerly Bonfire) Portal
- Submission details
- Proposals must be submitted online at https://dhss.bonfirehub.com. Users must upload all required files and click submit prior to the proposal due date and time.
- Contract term
- One year
- Place of performance
- Offsite
- Insurance and bonding
- Proof of insurance shall be furnished prior to contract start. Certificate of Insurance must be filed with the State referencing the contract number. The State of Delaware shall not be named as an additional insured. No Bid Bond or Performance Bond is required.
How proposals are evaluated
| Past experience in successfully operating quality services | |
| Experience with 800 line operations, tobacco cessation, and outcome evaluation |
Scope of work
- Provide a 24 hours a day, 7 days a week toll-free tobacco cessation Quitline for residents at least 13 years old
- Provide access to online coaching services designed to complement telephone counseling sessions
- Provide translation services for Spanish-speaking Delaware residents and assistance for non-English/Spanish callers
- Provide FDA-approved prescription cessation aids and non-prescription nicotine-replacement therapy to eligible callers
- Conduct Quitline evaluation follow-up calls and calculate quit rates based on national standards
- Collect performance data including call waiting times, call volumes, and participant intake information
- Provide data extracts and submit written evaluation reports to the Division of Public Health
Minimum qualifications
- Onshore USA organization
- Provide Delaware license(s) and/or certification(s) necessary to perform services
- Proof of State of Delaware Business Licensure prior to execution of award
- Attest that the vendor shall not store or transfer non-public State of Delaware data outside of the United States
- Complete background checks for employees accessing state property or contacting vulnerable populations
Documents to include with the bid
- Transmittal Letter
- Detailed Budget Proposal and Pricing
- Vendor Information Form (Attachment 2)
- Non-Collusion Statement (Attachment 3)
- Exception Form (Attachment 4)
- Confidentiality Form (Attachment 5)
- Business References (Attachment 6)
- Subcontractor Form (Attachment 7), if applicable
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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