Workflow Documentation and Optimization Platform

The buyer seeks a vendor to provide a hosted, production-grade workflow documentation and optimization platform for designated City users. The vendor must supply a platform subscription that automatically generates process documentation from observed work and provides self-service dashboards to analyze inefficiencies like rework loops, wait times, and execution variations. Additionally, the vendor must establish a structured, searchable City-owned workflow library and deliver ongoing technical support, support contacts, and administrative procedures at go-live acceptance. Eligibility is strictly limited to onshore Canadian organizations. The vendor must perform all work offsite at its own office premises. The buyer requires proposals to establish the budget. The provided text contains no evaluation criteria, submission deadlines, or other key dates.