End-User IT Outsourcing Services

The government authority in Austin, TX requires a vendor to provide onshore, offsite end-user IT outsourcing services for a one-year contract period. The buyer needs comprehensive end-user IT management services, including a 24/7 help desk, remote and on-site support, software management, license management, AI compliance, and endpoint security. The requested scope encompasses device provisioning, user training, automated data backup, disaster recovery, network connectivity management, and the integration of emerging technologies such as Artificial Intelligence and Quantum Computing. Eligible respondents must perform all work onshore within the USA. Interested vendors must submit proposals digitally via email or online and must supply their budget proposals directly. Key dates include a virtual optional bidder's conference on September 22, 2026, and a final deadline for all questions on October 2, 2026. The text does not detail specific evaluation criteria.