Enterprise Phone Replacement Service

The buyer requires a complete turnkey enterprise communications solution to replace an existing Cisco Unified Communications Manager (CUCM) system and associated administrative desk phones. The selected vendor must perform a comprehensive assessment to independently validate the existing CUCM environment, inventory, network, carrier services, integrations, and site conditions. The requested scope includes providing all labor, hardware, software, licensing, implementation, testing, documentation, training, warranty, and support. The buyer requires integration with Microsoft 365, Outlook, calendars, Microsoft Entra ID, and the NICE CXone customer service call center platform. Additionally, the solution must provide Enhanced 911 capabilities with accurate location tracking for all locations, users, devices, and remote scenarios. The buyer limits eligibility to USA organizations operating onshore. Vendors may perform work onsite or offsite. The buyer accepts proposals to establish the budget. Interested vendors must submit all questions no later than September 24, 2026.