IBM Support System

The buyer requires a vendor to provide an IBM support system, including application support, maintenance, and upgrades. The selected vendor must assign a dedicated account manager as the project's point of contact and supply expert knowledge alongside ongoing support services for the IBM Enterprise Content Management (ECM) environment. Furthermore, the vendor must deliver a comprehensive roadmap and plan for monthly upgrades and modernization that guides the buyer toward enhanced security, automation, and native development. The vendor must perform all work remotely and offsite, utilizing a ticketing system for the buyer to submit support requests. Eligibility requires an onshore vendor from a United States organization. The buyer seeks proposals to establish the budget and has not listed key evaluation criteria or specific submission dates.