AI-Powered Phone, Chat and Email Communications Platform

The buyer seeks an AI-powered phone, chat, and email communications platform delivered on a single platform using a single agency-controlled knowledge base. The requested scope includes AI-assisted constituent services featuring live lookups against property-records systems, an AI phone agent capable of sending text links to callers, and web chat with live-staff escalation during business hours. The platform must also feature AI-native email and case management that prioritizes approved standardized response language over general knowledge-base searches. To qualify, bidders must be a USA organization, as eligibility mandates onshore entities, and all work will occur offsite. The buyer currently requests proposals for the budget and has not listed specific evaluation criteria. Prospective bidders must submit all questions no later than September 14, 2026.