Information Technology (IT) Managed Services

The government authority in Grand Isle, VT seeks a vendor to provide Information Technology (IT) managed services for a three-year contract period. The buyer requires comprehensive technical support for its Windows-based Microsoft 365 environment, which uses G1 licensing and includes desktop workstations, remote laptops, and two copiers. The requested scope encompasses general network support, 24/7 monitoring, security services, hardware maintenance, software updates, backup and disaster recovery, and troubleshooting for computer systems and network servers using remote and onsite efforts. Additionally, the vendor must administer M365 tenants and G1/G3 licenses, manage shared resources, configure multi-factor authentication, maintain SharePoint architecture, provide web-based secure file sharing, offer purchase advice, and give web access to service call and project reports. Eligible bidders must be onshore USA organizations, and the work will occur offsite. The buyer is currently looking for proposals to establish the budget, and no specific evaluation criteria or key dates are provided.