Professional 9-1-1 Communications Staffing Analysis Consulting Services

The government authority in Manitoba requires a vendor to provide professional 9-1-1 communications staffing analysis consulting services. The selected contractor must perform on-site reviews, direct in-person observations across multiple shifts, and interviews with management, supervisors, frontline staff, and internal stakeholders. The scope includes analyzing call volume, event workload, dispatch workload, peak periods, non-call work, and seasonal variations. Additionally, the vendor must assess supervisory spans of control, review management and support roles, analyze position occupancy rates, evaluate current vacancy impacts, establish evidence-based benchmarks, and determine target staffing levels for overall operations and individual shifts. Only Canadian organizations operating onshore meet the eligibility criteria for this opportunity. Although the evaluation process involves on-site reviews and interviews, the buyer notes offsite performance for the work. The buyer seeks proposals to establish the budget, and vendors can submit their responses digitally through email or online.