Unified Phone System and Desktop Application Services

The buyer requires a modern, cloud-based or hybrid Voice over Internet Protocol (VoIP) unified communications platform to replace its current disparate and aging telephony infrastructure across all county departments, precincts, and facilities. The scope includes providing unified phone system and desktop application services, a mobile softphone application integrated with Microsoft 365, auto attendants, call queues, call recording, SMS/MMS messaging, customizable answering rules, and reporting tools. Eligibility mandates that work must occur onshore within the USA, and performance of the work will take place offsite. The buyer is looking for proposal responses regarding the budget, and vendors can submit responses digitally via email or online for a one-year contract period. Key dates include a pre-bid conference on September 23, 2026, and a final question submission deadline of September 25, 2026.