Maintenance and Support Services for Electronic Toll Collection Systems

The Commission requires a vendor to provide maintenance and support services for its electronic toll collection systems. The selected contractor must maintain, adjust, and repair the toll software, focusing on corrective maintenance to eliminate software errors. Additionally, the contractor must maintain third-party software from Sun and Oracle at current or one-prior major release levels and respond directly to software errors. The vendor must supply a toll-free number to deliver 24/7 network monitoring services with a required two-hour response time. The buyer mandates that eligible vendors must be onshore USA organizations. The vendor will perform all required work offsite. The buyer has not listed a fixed budget and is looking for proposals to define the cost.