Telecom Modern Voices Services

The government authority in Springfield, IL seeks a USA-based vendor to provide telecom modern voice services offsite. The buyer requires comprehensive telecommunications solutions supporting inbound and outbound calling, including direct inward dialing, long-distance calling, toll-free inbound services, dedicated voice circuits, standard business voice lines, enhanced calling features, directory assistance, operator services, and SIP-based voice connectivity. The vendor must transition the buyer from legacy copper-based telephony to modern IP-based solutions like VoIP and cloud-based voice services. Required advanced features include call forwarding, voicemail-to-email, call recording, auto-attendant, conferencing, softphone support, and unified communications platform integration. Eligible vendors must be a USA organization. Bidders must submit proposals to establish the budget. Vendors must submit all questions no later than September 15, 2026.