ServiceNow Solutions Implementation and Support Services

The buyer seeks to establish a vendor of record to deliver project-based and operational support services for its ServiceNow environment. The requested scope includes implementation, enhancement, maintenance, administration, and continuous improvement. The selected vendor must provide professional, technical, management, and support services to plan, design, configure, integrate, test, deploy, govern, support, and optimize existing and future ServiceNow capabilities. Key duties involve establishing platform governance, providing upgrade oversight, designing integrations, leading requirement workshops, and developing product backlogs. To qualify, the bidder must be an onshore Canadian organization. The vendor will perform all work offsite. Interested parties can submit their responses digitally through email or online. The buyer requests proposals to determine the budget for these services.