General Liability Claims Administration Services

The buyer requires a vendor to provide general liability claims administration services, operating under the agency risk manager's general direction. The contractor must supply professional staff and equipment to deliver general, automobile, and property liability claims administration, investigations, research, analysis, reporting, subrogation, litigation management, liability trust account management, and related support services. Scope requirements include creating claim files within 48 hours of loss notice receipt, maintaining official files, providing narrative reports, managing litigation, informing the city of relevant legal changes, and offering a dedicated customer service phone number and email address. The buyer specifies that the contract period lasts five years. Vendors must perform the work offsite and be an onshore United States organization to be eligible. The buyer accepts digital response submissions via email or online and is looking for proposals regarding the budget. Vendors must submit all questions no later than September 25, 2026. The provided text contains no details regarding evaluation criteria.