RFI for Interactive Voice Response System

The buyer seeks an interactive voice response system equipped with custom messaging capabilities, broadcast announcements, PBX integration, and SIP/VoIP support. The requested scope includes outbound notifications, campaign management, real-time monitoring dashboards, call transfers to dispatchers, SMS support, synthetic monitoring, and integration with a self-booking portal. The buyer also requires call volume tracking, lookup statistics, error reporting, confirmation logs, retry logic, and delivery tracking. Eligible bidders must be an onshore Canada Organization. The contractor will perform all work offsite. The buyer accepts digital submissions via email or online, and bidders must submit a budget proposal with their response.