Cloud-Hosted Utility Process Management and Utility Billing Platform

Roane County Purchasing Department seeks proposals for a modern, cloud-hosted utility process management and utility billing platform to replace its existing billing software. The buyer needs an offsite, integrated single ecosystem connecting customer accounts, service orders, automated workflows, mobile field work, customer self-service, GIS map integration, payments, print and mail fulfillment, and ongoing operational support. Only onshore, United States organizations are eligible to bid. Question regarding specifications must be submitted to the Purchasing Agent by October 15, 2026, or no less than 96 hours before the opening date. Bidders must deliver sealed responses to the Roane County Purchasing Department by October 22, 2026, at 2:00:00 p.m. Proposals must follow a designated tabbed format, include a separate Cost Proposal Form, and supply five references from similar live utilities. Proposals will be evaluated based on the five-year total cost of ownership alongside technical factors, ecosystem responses, and implementation methodology. The county will select the proposal deemed most advantageous, not strictly the lowest cost. Vendors must provide a five-year total cost of ownership schedule, state all renewal provisions, and detail pricing structures including setup, conversion, licensing, and transaction fees.