24x7x365 Emergency Reporting Telephone Lines and Public Health Disease Reporting Maintain Service
- Client
- Arizona
- RFP Number
- CC-3915
- Posted
- 10/9/2026
- Category
- Call Center and Answering
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedMaricopa County requires a contractor to staff and maintain offsite 24x7x365 emergency reporting telephone lines with live, trained nurses. The contractor will answer calls from healthcare providers, community partners, and the public to provide general county information, disease-specific guidance, and accept reports on public health emergencies. Scope duties include maintaining a 24-hour reporting system manual, establishing contacts for transferring urgent reports to county personnel within 24 hours, keeping a call log, and providing regular activity updates. Only United States onshore organizations registered on Bidnet Direct are eligible to bid. Respondents must submit all required proposal items electronically through the specified e-procurement platform before 2:00 P.M. Phoenix Time on October 30, 2026. Interested vendors must submit any questions no later than October 15, 2026. The resulting contract period will run for three years. The county is seeking budget proposals for this service, and any applicable contract travel reimbursements will be capped at 15% of the project price.
Key solicitation details
AI-extracted from PH RFP 270039, Public Health Disease and Emergency Reporting Line.docx, BidNet Direct Electronic Submission Instructions 4.17.25.pdf. Confirm against the original documents before bidding.
Maricopa County Department of Public Health is seeking a contractor to staff and maintain telephone lines with live, trained nurses 24 hours per day, 7 days a week to receive calls regarding reportable diseases and public health emergencies. The solicitation contemplates a three-year initial contract with options to renew for up to two additional years. Participation is restricted to onshore USA organizations.
- Issued by
- Maricopa County
- Questions due
- 2:00pm (M.S.T.) on Thursday, October 15, 2026
- Proposals due
- 2:00 P.M., Phoenix Time (M.S.T.), on Friday, October 30, 2026
- Proposed award of Contract
- December 9, 2026
- Contract start
- January 1, 2027
- How to submit
- Electronic via Bidnet Direct e-procurement platform
- Submission details
- Submit electronically via Bidnet Direct at https://bidnetdirect.com/arizona/maricopacounty. Upload a single PDF document containing all required elements in addition to native formats.
- Contract term
- Initial term of three (3) years with the option to renew for up to two (2) additional years
- Estimated value
- Annual not-to-exceed rate of $100,000 (monthly prorated not-to-exceed amount of $8,333.33) plus hourly contingency rates
- Place of performance
- Offsite
- Insurance and bonding
- Comprehensive and collision liability insurance required for rental vehicles at contractor expense; Exhibit 4 contains an Insurance Certificate Example.
Scope of work
- Staff and maintain a 24/7 telephone reporting line with live, trained nurses for disease and public health emergency reports.
- Operate a 24/7 Public Information Line to provide event- or disease-specific information and guidance.
- Telephonically transfer pre-identified disease reports or inquiries to designated County personnel.
- Maintain daily call logs documenting actions taken and transmit daily reports electronically to the County.
- Provide staff to conduct surveys among the healthcare community when needed.
- Provide emergency telephone triage and treatment services for citizens affected by pandemics or disasters.
- Send staff to scheduled surveillance meetings and required training courses at no additional cost.
- Provide an adequate telephone system and incoming lines to support call volume.
Minimum qualifications
- Onshore (USA Organization Only)
- Staff lines with live, trained nurses 24 hours per day, 7 days a week
- Provide an adequate telephone system and appropriate number of incoming lines
Documents to include with the bid
- Executive Summary
- Proposal
- Qualifications and Resumes of Project Personnel
- Compensation details
- Attachment A Contractor Information and Pricing
- Attachment B Agreement/Signature Page
- Attachment C Business Associate Agreement
- List of Exceptions to PH RFP 270039
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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