Managed IT Services
- Client
- City of Powder Springs
- RFP Number
- ITES-11171
- Posted
- 10/16/2026
- Category
- IT Services (Computer Maintenance and Technical Services)
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedKey solicitation details
AI-extracted from 202610_supportingdocs_PE-63352-NONST-2027-000000018-2026-10-15_22_09_35-f8d6f1b9-4407-4d47-9aed-3db76237fe83.pdf. Confirm against the original documents before bidding.
The City of Powder Springs is soliciting sealed proposals from qualified professional IT firms to provide recurring monthly managed IT services and comprehensive network infrastructure and security solutions. Proposals are open to qualified vendors with experience supporting government entities. The contract covers a managed IT network and functions including business-hours help desk, after-hours support, and cybersecurity management.
- Issued by
- City of Powder Springs
- RFP Released
- 10/16/2026
- Questions Due from Vendors
- 12:00 Noon EST on 10/30/2026
- Proposal Submission Deadline
- 12:00 Noon EST on 11/11/2026
- How to submit
- Sealed hard copy and electronic copy
- Submission details
- Submit an original and three (3) copies of the proposal along with an electronic copy to The City of Powder Springs, 4483 Pineview Drive, Powder Springs, Georgia 30127, Attn: Candyce James City Clerk.
- Contract term
- All costs shall remain firm for a minimum of one (1) year from contract award; agreement may be extended for up to four additional one-year periods.
- Place of performance
- City of Powder Springs, Georgia (onsite and offsite)
- Insurance and bonding
- Worker's Compensation Liability min: $1,000,000; Commercial General Liability: $1,000,000 each occ, $300,000 rented prem, $10,000 med exp, $1,000,000 personal/adv injury, $2,000,000 aggregate; Umbrella Liability: $5,000,000 each occ, $5,000,000 aggregate; Cybersecurity Liability Insurance compliance required.
How proposals are evaluated
| Company overview/background and relevant experience with government entities | 15% |
| Technical capability and completeness of solution; Responsiveness and support model | 30% |
| Cybersecurity strength and compliance alignment | 25% |
| Cost-effectiveness and value | 20% |
| References and past performance | 15% |
Scope of work
- Comprehensive trouble ticketing system with help desk and after-hours support
- Unlimited remote and onsite support including emergency response
- 24x7 Security Information and Event Management monitoring with expert response team
- AI advisory, planning, implementation, and governance services
- Data encryption across systems and endpoints
- Business Continuity and Disaster Recovery capabilities
- Microsoft 365 licensing with password management and multi-factor authentication
- CJIS compliant environment management and support
Minimum qualifications
- Demonstrated experience supporting municipal or government entities
- Strong cybersecurity expertise and relevant industry certifications
- Ability to meet Cybersecurity Liability Insurance requirements
- CJIS compliant and capable to handle CJIS environments
Documents to include with the bid
- Company overview and relevant experience with government entities
- Detailed description of proposed services and service levels (SLAs)
- Transition plan and onboarding timeline
- Pricing structure (monthly recurring costs and any one-time fees)
- Minimum of three (3) municipal client references from the past five (5) years
- Proof of Insurance & Liability
- Proof of FAR and Positive Eligibility
- EIN, FEI, STI, Sales Tx & Withholding Numbers
- W9
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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