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Telephonic and Video Remote Interpretation Services

MassachusettsMassachusetts, USADue Wednesday, October 21, 2026
Client
Massachusetts
RFP Number
TRANSLATION-8429
Posted
10/16/2026
Category
Translation and Interpretation
Budget
Looking for Proposals
NAICS
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Set-aside
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Contact
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Description

AI Generated

The buyer requires a vendor to provide onshore, offsite telephonic and video remote interpretation services for non-English speakers with Limited English proficiency. The requested scope includes both on-demand and scheduled over-the-phone interpretation 24 hours a day, 7 days a week, prioritizing common languages such as Spanish, Portuguese (Brazilian), Chinese (Mandarin and Cantonese), Haitian Creole, Vietnamese, Russian, Khmer, Cape-Verdean Creole, French, Arabic, and Korean. Only USA organizations operating onshore are eligible to bid for this opportunity. Applicants can submit their responses digitally via email or online, and the buyer is currently accepting proposals to establish the budget.

Key solicitation details

AI-extracted from DOER RFQ-ENE-2027-007 Telephonic Interpretation and Video Remote Interpretation Services Request for Quotes - PRF88 Category 1.pdf. Confirm against the original documents before bidding.

The Massachusetts Department of Energy Resources is soliciting quotes for telephonic and video remote interpretation services under PRF88 Category 1. The selected vendor will provide 24/7 on-demand and scheduled over-the-phone interpretation services for non-English speakers. All qualified bidders may respond, with award preference given to certified Small Business Purchasing Program participants.

Issued by
Massachusetts Department of Energy Resources
Bid Release Date
October 15th, 2026
Deadline for Quotes/Bid Responses
October 21st, 2026 5:00 PM EST
Notification of Apparent Successful Bidder(s) (Estimated)
October 28th, 2026
Contract Start Date (Estimated)
November 1st, 2026
How to submit
Electronic via COMMBUYS
Submission details
Responses must be submitted digitally via the Create Quote functionality in COMMBUYS.
Contract term
Initial duration of one year with one 1-year renewal option, for a total maximum contract duration of two years.
Set-aside
Small Business Purchasing Program (SBPP) preference
Place of performance
Offsite
Funding
MGL c. 7, § 22; c. 30, § 51, § 52; 801 CMR 21.00

How proposals are evaluated

Price competitiveness15 points
Product quality25 points
Ability to meet deliverables30 points
Experience providing interpretation services for government agencies30 points

Scope of work

  • On-demand and scheduled over-the-phone interpreter services 24 hours a day and 7 days a week
  • Interpretation into common languages including Spanish, Portuguese, Chinese, Haitian Creole, Vietnamese, Russian, Khmer, Cape-Verdean Creole, French, Arabic, and Korean
  • Fulfilling interpretation requests in any required languages
  • Dedicated toll-free number provided at no extra cost to access interpretation services
  • Live customer support line representatives available 24 hours a day and 7 days a week

Minimum qualifications

  • Interpreters must be fluent in both English and their native language
  • Vendor shall not require DOER to purchase or obtain a specific type of equipment or software

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

1 available fileDocuments checked

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